Terms and Conditions
Article 1
Ownership of the Site and premises
These General Terms and Conditions of Contract and Supply, drawn up pursuant to Legislative Decree no. 70/2003 and Legislative Decree 206/2005, govern the sales services on the www.jelebook.com website and are stipulated between
DIEGO EMILIO TAIOLI
VIA MICHELE MERCATI 79 FIREZE 50139
P.IVA: 07403440485 REA: FI – 700936
+3508028804
. E-mail: jelenasamso@inbox.eu
and the person (hereinafter also referred to as the “User”) who consults the pages of the www.jelebook.com website (hereinafter also referred to as the “Website”) and who uses the services for the purchase of products made available electronically on the Website.
The Company and you, collectively, are also referred to as the “Parties.”
The Site is operated by the Company and allows the purchase of products marketed by the Company.
These Terms and Conditions are binding between the parties mentioned above and apply to all Users who purchase one or more products offered on this Site.
Users who use the Services offered on this Site declare that they are aware of and accept these Terms and Conditions.
Except where mandatory legislation is required for the purposes of these Terms and Conditions, you agree that all agreements, notices, information and other communications provided electronically shall satisfy the requirement of written form when required by law.
Article 2
Subject matter of the contract
These Terms and Conditions bind the Parties and have as their object the purchase of the products offered for sale on the Site.
Article 3
Prices
Prices on the Site are clearly stated in euros and include VAT.
Prices may change over time, but will not affect the price charged at the time of purchase, nor will they give rise to new pricing rights for the user.
Exceptions are made in cases where the prices entered are disproportionate to the normal market value due to clerical errors.
Article 4
Terms of purchase
To purchase the products referred to in Article 2, the User must add the chosen products to the shopping cart, then enter their data for the shipment of the products ordered, accept these Terms and Conditions and the Privacy Policy of the Site and make the payment within the terms provided therein.
Payment must be made in a single payment using the methods available on the Site, including payment via PayPal, Amazon Pay, Google Pay or payment by credit or debit card. If you choose to pay via PayPal, Amazon or Google Pay, your browser will be directed to a server page at checkout.
If the User chooses payment by credit card, this is subject to verification that the issuing bank is authorized to make purchases via the web.
The payment procedure is to be considered a purchase proposal.
The purchase will be considered completed upon receipt of an e-mail to the address provided by the User during the purchase procedure, containing the software activation key and installation instructions.
In the event of problems with the purchase procedure and/or errors in filling in the data, the User may write to the e-mail address: info@jelebook.com. The Company will verify compliance with the procedure referred to in the previous points and, in the absence of justified reasons, will complete the purchase.
In the event of errors in the compilation, the Company is not responsible for any delays in the shipment of the products.
The purchase contracts concluded and finalized will be electronically archived on special devices owned by the Company.
Article 5
Promo Codes
The User who has received a promotional code to be used on the Site through newsletters, social networks or approved promotional websites can enter this code during checkout. Each code has a start and end date and this term cannot be extended in any way.
Article 6
Customer service
Customer Service is available
by operator – from Monday to Saturday from 8.00 to 20.00;
via Digital Assistant on the WhatsApp channel or by filling out the form available on the Site – active 24 hours a day, 7 days a week, including holidays.
Article 7
Terms of sale and use of the Site
The User’s purchase implies the full knowledge and acceptance by the latter of these Terms and Conditions.
No commitment will exist between the User and the Company and, therefore, no purchase contract can be considered concluded in the event that obvious and recognizable errors or inaccuracies are made in the order compilation procedure, for reasons attributable to both the User and the Company, such as – by way of example and not limited to – errors or inaccuracies relating to the User’s data (including the e-mail address indicated for delivery) or relating to the identification and/or selection of products and/or their quantities and/or prices.
The Company, before sending the software activation key and installation instructions, reserves the right to verify the correctness of the prices of the products added to the cart and ordered by the User and, in the event of a price error, reserves the right to cancel the order.
In addition, in the event of delivery difficulties to the e-mail address indicated for delivery, the User will be notified in order to make direct contact and find an alternative method of delivery of the Product or to obtain a full refund of the sums paid.
The User agrees to indemnify the Company and its suppliers from any loss, damage, liability, negative consequence or expense in any way related to claims against the User due to the fact that the User has in any way used materials from the Site, in violation of any applicable regulations, the rights of third parties or the terms of these Terms and Conditions.
The User shall be solely and exclusively responsible for any consequences (legal or otherwise) arising from the use of the products sold by the Company. The User may not make any claim, liability or claim for compensation against the Company and its suppliers as a result of the service offered.
The Company guarantees that the products delivered meet the legal requirements of use, reliability and durability.
The User undertakes to check the product(s) once received and, in the event that one or more products do not comply with the order placed, the User must inform the Company by e-mail: info@jelebook.com within 14 days of receipt of the order.
Article 8
Shipping orders
The products will be shipped within a maximum of _ working days from the date of purchase.
Article 9
Right of withdrawal
The Parties mutually agree that there is no right of withdrawal if the User is not a consumer.
The User-consumer may exercise the right of withdrawal within 14 days from the date of purchase by writing to the following e-mail address: info@jelebook.com.
The User declares to waive the right of withdrawal in relation to the purchase of digital products not supplied on tangible support once the execution and use of the same has begun, as governed by art. 59 lett. o of Legislative Decree no. 231/2001. 59 letter o of Legislative Decree no. 206 of 2005.
In all other cases, in order to exercise the right of withdrawal, the relevant communication must be sent before the expiry of the 14-day period.
In the event that the User has chosen to have the requested Products delivered in a single Order with several shipments, the term for exercising the right of withdrawal will start from the delivery of the last Product.
Once the Product has been received by the Company, it will be refunded using the payment method chosen by the User at the time of the Order.
Finally, it should be noted that the User has no right to withdraw in the following cases
the occurrence of circumstances beyond the Company’s control, such as damages resulting from unforeseeable circumstances or force majeure.
Article 10
Obligations of the Company
The Company is not liable for any damage that is not an immediate and direct consequence of the breach of contract.
The Company is in no way responsible for the fulfilment of the obligations of third parties who may offer commercial guarantees in relation to the products for sale on the Site.
The Company reserves the right to prevent access to the Site in the event of a violation of the applicable legal provisions and/or violation of these Terms and Conditions.
Furthermore, the Company will not be liable in the event of delays or non-fulfilment of contractual obligations, nor in the event of delays, inefficiencies or suspensions of the Site if one or more of these problems derive from fortuitous circumstances or force majeure.
(Among the causes that could lead to the suspension, delay or in any case the non-fulfilment of contractual obligations, for which the Company is not responsible, the following causes are listed, by way of example and not limited to: malfunction of telephone and/or electrical lines and/or the Internet; malfunction of software, hardware and/or hosting services; interruptions and/or suspensions due to legal provisions, even of an exceptional nature or acts of Italian or foreign authorities; tampering with or intervention by third parties on the services or equipment used by the Company during the manufacture of the products; incorrect use of the platform by Users malfunctioning of the connection equipment used by Users; non-conformity and/or obsolescence of the equipment or programs used by the Users; malfunctioning of services, loss of data, accidental dissemination of personal or sensitive data not attributable to the Company’s conduct, as well as any other type of damage that occurs as a result of attacks by computer pirates, thieves, hackers and/or viruses).
Article 11
Privacy Policy
Please refer to the privacy policy page at the bottom of the home page of the Site for information and the Company’s rules on the processing of personal data.
Article 12
Language, Applicable Law, Dispute Resolution and Jurisdiction
These Terms and Conditions are drafted in the Italian language.
Without prejudice to the rights of Consumers, the Italian Court will have exclusive jurisdiction for any dispute.
The User/Consumer normally residing in the European Union may benefit from the additional protections provided by the mandatory regulations of the country of residence.
The User/Consumer has at his disposal a platform, established by the European Commission, for the resolution of online disputes, accessible through the following link: https://ec.europa.eu/consumers/odr/ .
Article 13
Links to external websites
Links to external websites made available by the Company are provided for informational purposes only.
No liability can be attributed to the Company for the use of external websites.
The inclusion of external links does not imply any connection with them, nor any responsibility for the correct processing of data under privacy legislation or any other information provided by the User/Customer to external sites.
Article 14
Duration and changes
These Terms and Conditions will remain valid and effective until amended and/or supplemented by the Company.
Any changes to these Terms and Conditions will take effect and become binding on you from the time they are posted on the Site and will apply to sales made on or after that date.
Changes to these Terms and Conditions resulting from regulatory needs and/or updates will be published on the Site in order to make them known to the User.
Article 15
Final provisions
Clauses that for any reason should be considered in whole or in part null and/or uneffective will not affect the remaining provisions of this contract, which will remain valid and effective between the parties.
The Company may, at any time and without prior notice, deactivate the User’s access to the Site or suspend the sale of the products in the event that the User does not comply with one or more of these contractual clauses or voluntarily violates this contract with incorrect behavior, without the User being able to claim damages and/or compensation of any kind and/or the return of sums.
In the event of a breach of this Agreement by the User, the failure of the Company to act shall in no event constitute a waiver of action.
Article 16
Communications and complaints
All communications and/or complaints from the User to the Company must be sent through one of the following channels:
• Phone: +3508028804
• Email: jelenasamso@inbox.eu
• Contact form: https://jelebook.com/contattaci/
Article 17
Complaints and Dispute Resolution
Jelebook.com is committed to ensuring a reliable and transparent shopping experience for all Users. If you encounter any issues with the products you purchased or the services you received, you can file a complaint by following the steps below.
1. Lodging a complaint
A user who wishes to make a complaint can contact our customer service via:
• Phone: +3508028804
• Email: jelenasamso@inbox.eu
• Online complaint form: https://jelebook.com/contattaci/
To ensure quick handling of your claim, we recommend that you include the following information:
• Full name and contact details
• Order number or account reference (if applicable)
• Detailed description of the problem, attaching any evidence (e.g. screenshots, photos, receipts, etc.)
2. Complaints Handling Procedure
Once the complaint is received, the Company will follow these steps:
1. Confirmation of receipt: By , you will receive a confirmation that your complaint has been received.
2. Evaluation and Survey: Our team will review the issue and, if necessary, request additional details.
3. Solution: By , we will provide a response with a possible solution or an update on the status of the case.
3. Possible solutions
Depending on the nature of the complaint, resolution may include:
• Refund or replacement of the product (if applicable)
• Technical support to resolve any issues
• Corrective actions to improve the service
4. Complaint escalation and alternative dispute resolution
If you are not satisfied with the proposed solution, you have the following options:
• Consumer protection authorities: You can contact the relevant consumer protection authorities in your country. • Online dispute resolution (ODR) platform: For customers in the European Union, you can file a complaint via the European Commission’s platform at the following link:
5. Applicable law and jurisdiction
These provisions are governed by Italian law. Unless otherwise stated by law, it has jurisdiction over any dispute.
6. Changes to the Complaints Policy
Jelebook.com reserves the right to modify this policy at any time. Changes will be posted on the Site and will take effect immediately upon posting.
This policy ensures a clear framework for handling complaints and disputes, ensuring a transparent and fair service for all Jelebook.com users.
